From First Enquiry to
Clear Next Step

We map the enquiry journey, configure the approved answers and handover rules, then test the workflow with your team before launch.

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Step 1

A Lead Calls Your Number

When a customer reaches an approved voice workflow, Aria can capture the enquiry, follow the agreed questions and route the details to the right team member.

  • Language requirements are configured around the customer languages your team needs
  • Introduces itself according to your approved brand and disclosure rules
  • Captures the details required for the enquiry type
  • Escalates exceptions through the handover path agreed with your team
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Step 2

Aria Qualifies the Lead

Aria doesn't just take messages — it has a real conversation. It understands intent, asks the right questions, and scores the lead based on your criteria.

  • For Real Estate: budget, timeline, property type, location preference
  • For Hotels: dates, room type, group size, special requirements
  • Handles objections naturally and books viewings or reservations
  • Detects hot leads and escalates to you immediately via WhatsApp
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Step 3

You Receive a Full Lead Report

After a configured interaction, your chosen team member can receive the agreed enquiry details and next action through the channels connected to the workflow.

  • Configured notification with enquiry context
  • Call records or transcripts where approved and available
  • Lead data connected to your selected CRM or booking workflow
  • Integration scope confirmed during discovery and testing

Experience It Right Now

Use the chat widget to explore an initial enquiry flow. A production deployment is configured with your approved business information, language requirements and human handover path.

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Real Estate Demo

Ask Aria: "I'm looking for a 2-bedroom apartment in Dubai Marina under AED 1.5M" to see how an initial property enquiry can be structured.

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Hotel Demo

Ask Aria: "I need a room for 3 nights next week, what do you have available?" to see how a hospitality enquiry can be captured.

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Multilingual Demo

Tell us which customer languages matter to your business. We configure and acceptance-test the language experience with your team before it goes live.

📞 Request Voice Demo

A controlled launch

The timeline follows the workflow scope, required integrations, content approval and acceptance testing—not a generic fixed date.

01
Discovery & Workflow Map João maps your exact workflow, call volume, languages needed, and CRM setup.
02
Agent Configuration Begins We build your custom AI persona, train it on your services, pricing, and FAQs.
03
First Draft Review You test the agent in a private session. Provide feedback. We refine.
04
CRM & Notification Integration We connect to your CRM, set up WhatsApp notifications, and configure call routing.
05
Soft Launch (Parallel Testing) Agent runs alongside your team for 3 days. We monitor, tweak, and optimize.
06
🚀 Controlled Go-Live The workflow launches once the agreed acceptance scenarios, handovers and team readiness checks are complete.

Common Questions

Does it really sound human? Will callers know it's AI?

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We select and configure a voice experience that fits the use case, then review it with your team during acceptance testing. Your business should use clear disclosures where required by law or your customer policy.

What happens if the AI can't answer a question?

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The workflow captures the permitted details and follows the escalation path you approve. Your team decides the service-level response target for items that require a person.

Which languages does it support?

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Language support is scoped to your customer needs and validated through live acceptance scenarios before launch. Ask for a demonstration of the specific languages you need for your operation.

How does it integrate with our existing systems?

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We assess the systems you use and confirm the feasible integration scope during discovery. CRM, booking and notification integrations are designed around approved access, data fields and operating requirements.

How is implementation success assessed?

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Before launch, we agree the workflow, the accepted handover scenarios and the operational measures to review. Commercial terms are set out in the relevant proposal and contract.

Do I need technical knowledge to manage it?

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Your team receives a practical handover on the parts of the workflow it needs to own. Guestric provides agreed implementation and optimisation support as set out in your service scope.

Ready to Stop Missing Leads?

Book a 20-minute call with João. He'll show you a live demo of your AI receptionist before you commit to anything.

📞 Book Free Demo Call